Question 1

What does the Golden era of piano manufacturing mean?

Accepted Answer

The golden era for traditional European-made pianos is deemed to be between 1900 to 1940 and includes prestigious brands such as Steinway & Sons, Bechstein, Blüthner and Bösendorfer. For Japanese-made Yamaha and Kawai pianos, this era falls between 1965 to 1995.

Pianos manufactured during the Golden Era are special due to the focus on skilled labour and quality materials, such as steel, brass, chrome and solid timbers. Pianos built during this time were essentially built to last forever.  As mass production of pianos became prevalent after 1995, quantity rather than quality of product became the focus, machines overtook skilled labour and inferior, bulk-produced materials, such as chipboard, aluminium, carbon fibre and plastics, began to replace traditional materials.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payment by bank transfer, credit/debit card or cash.  Please note that card payments for amounts over $1,000 incur a 1% surcharge.

Question 3

Do you offer payment by instalment or finance for piano purchases?

Accepted Answer

We do not provide long-term instalment plans or finance for piano purchases.  However, we can take an initial deposit followed by 2 or 3 progress payments, provided that the balance is paid in full before the piano leaves our store for delivery to you.

Question 4

Can I return or exchange a piano if I don’t like it?

Accepted Answer

As pianos are high-value items, we do not offer returns for change of mind purchases.   If you encounter any issues with your purchase, please contact us immediately and we will work with you to find a suitable solution.  Should a return or exchange of piano be deemed necessary by us, you will be responsible for any associated freight costs.  In the case of a return, the original purchase price less freight costs will be refunded to you.

Question 5

Can I place an order through the website?

Accepted Answer

We prefer to give personal service to our customers, so we do not take online orders.  If you see a piano on our website that you wish to purchase, please contact us via text, chat or email with your name, contact phone no. and the piano you would like.  We will promptly call you to confirm the purchase details, arrange payment, and schedule delivery.

FAQS